Terms of service

Norezy – Terms of Service

Last updated: November 4, 2025

Welcome to Norezy!
These Terms of Service ("Terms") govern your use of our website, products, and services.
By accessing or purchasing from Norezy, you agree to comply with and be bound by these Terms.
Please read them carefully before using our services.

1. General Information

Store name: Norezy
Customer Service Email: contactnorezy@gmail.com
Delivery Time: 15–20 business days
Response Time: Up to 3 business days

Norezy operates globally and provides products to customers around the world.
All transactions are conducted in accordance with these Terms and applicable international consumer protection laws.

2. Use of Our Website

By using our website, you confirm that you:

Are at least 18 years old, or have parental/guardian permission to make purchases.
Will not use our services for any unlawful or fraudulent purposes.
Agree to provide accurate and complete information when creating an account or making a purchase.

3. Orders and Payments

All prices are displayed in the currency selected on our website and may include or exclude applicable taxes, depending on your region.
Payments must be made in full at the time of order using the payment methods accepted on our site.
Once an order is confirmed, you will receive an email receipt detailing your purchase.
We reserve the right to cancel or refuse any order if fraudulent or unauthorized activity is suspected.

4. Shipping and Delivery

Average delivery time: 15–20 business days (may vary based on destination and customs clearance).
Norezy is not responsible for delays caused by customs, postal services, or unforeseen events beyond our control.
Customers are responsible for providing accurate shipping information. We cannot refund or replace items lost due to incorrect addresses.

5. Returns and Refunds

Please refer to our Return Policy for full details.
In summary:

You may request a return or refund if the product arrives damaged, defective, or significantly different from its description.
To start a return, contact us at contactnorezy@gmail.com within 14 days of receiving your order.
Items must be unused, in original packaging, and returned at the customer’s expense unless the issue is caused by Norezy.

6. Customer Support

Our support team is available to respond within up to 3 business days.
You can reach us at contactnorezy@gmail.com.
We will do our best to provide timely and helpful assistance regarding your order or any issue you may encounter.

7. Intellectual Property

All content on the Norezy website — including text, images, logos, and product descriptions — is the property of Norezy or its licensors.
You may not copy, distribute, or reproduce any materials without prior written consent from Norezy.

8. Limitation of Liability

To the fullest extent permitted by law, Norezy shall not be liable for:

Any indirect, incidental, or consequential damages arising from the use or inability to use our services;
Delays or errors outside of our reasonable control (e.g., shipping disruptions, customs delays, or natural events).

9. Privacy and Data Protection

We value your privacy.
All personal information collected is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.
By using our site, you consent to the processing of your personal information as described therein.

10. Changes to These Terms

Norezy reserves the right to update or modify these Terms at any time.
Any changes will be effective immediately upon posting on our website.
Your continued use of our services after updates indicates your acceptance of the revised Terms.

11. Governing Law

These Terms are governed by and construed in accordance with international trade laws and the local laws applicable to your country of residence.
In case of dispute, both parties agree to seek amicable resolution before pursuing formal legal action.