Shipping policy

Norezy – Shipping Policy

Last updated: November 4, 2025

Thank you for shopping with Norezy!
This Shipping Policy explains how we process, ship, and deliver orders to customers worldwide.
By placing an order with us, you agree to the terms below.

1. Global Shipping

Norezy ships products to most countries worldwide.
We work with reliable international logistics partners to ensure safe and timely delivery of your items.
Please make sure your address information is complete and accurate to avoid delays or delivery issues.

2. Processing Time

  • All orders are processed within 2–5 business days after payment confirmation.

  • Once your order has been shipped, you will receive an email with tracking information (if available).

  • Please note that processing time does not include weekends, holidays, or shipping time.

3. Delivery Time

  • Estimated delivery time: 15 to 20 business days (depending on your location).

  • Delivery times may vary based on customs clearance, postal delays, or unforeseen global logistics issues.

  • Norezy is not responsible for delays caused by external factors beyond our control, such as customs inspections or local postal strikes.

4. Shipping Fees

  • Shipping costs are calculated at checkout and depend on your location, product weight, and chosen delivery method.

  • In some cases, promotional offers may include free or discounted shipping.

  • Any import duties, taxes, or customs fees are the responsibility of the customer and may vary by country.

5. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.

  • Please allow 5–7 business days after dispatch for tracking information to update.

  • You can track your package through the carrier’s official website or using the tracking link provided in your shipping confirmation email.

6. Incorrect Address or Delivery Issues

  • Customers are responsible for providing accurate and complete shipping details.

  • If an incorrect address is provided and the order cannot be delivered, Norezy is not responsible for refunding or reshipping the item.

  • If you realize an error in your shipping information, please contact us immediately at contactnorezy@gmail.com — before your order is processed.

7. Lost or Delayed Packages

  • While most orders arrive on time, rare cases of lost or delayed shipments may occur.

  • If your package has not arrived after 30 business days, please contact us at contactnorezy@gmail.com for assistance.

  • We will work with the carrier to investigate and provide a fair solution (reshipment or refund, depending on the case).

8. Customs and Import Duties

  • International orders may be subject to customs fees, taxes, or import duties once they reach your country.

  • These charges are determined by local authorities and are the responsibility of the customer.

  • Norezy is not responsible for delays caused by customs processes.

9. Damaged or Missing Items

If your order arrives damaged or incomplete:

  1. Contact us within 7 days of delivery at contactnorezy@gmail.com.

  2. Provide photos of the damaged items and packaging.

  3. Our team will review your case and offer a replacement or refund, depending on the situation.

10. Contact Us

If you have any questions or concerns about shipping or delivery, please reach out to our customer service team:
📧 contactnorezy@gmail.com
Average response time: up to 3 business days

Thank you for choosing Norezy!
We appreciate your trust and strive to deliver your products safely — wherever you are in the world.