Refund policy

💸 Return & Refund Policy – Norezy

Last updated: 04/11/2025

Thank you for shopping at Norezy!
We want you to have a positive shopping experience with us. This Return & Refund Policy explains how we handle product returns, exchanges, and refunds for our global customers.

If you have any questions, please contact our support team at contactnorezy@gmail.com.
We will respond within up to 3 business days.

📦 1. Order Processing and Delivery Time

Our average delivery time is 15–20 business days, depending on your location and customs clearance.
Once your order has been shipped, it cannot be canceled until it arrives. However, if you experience any issue after receiving your item, please refer to the policy below.

🔁 2. Returns

We accept returns under the following conditions:

  • You must request a return within 14 days of receiving your order.

  • The product must be unused, undamaged, and in its original packaging.

  • Proof of purchase (order number or confirmation email) is required.

To start a return, please email us at contactnorezy@gmail.com with the subject line: “Return Request – [Your Order Number]”, and include clear photos or videos showing the product’s condition.

Note: Customers are responsible for return shipping costs, unless the product is defective or incorrect due to an error from Norezy.

🧾 3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days to your original payment method.

  • Depending on your bank or payment provider, the refund may take additional time to appear in your account.

  • Shipping fees (if applicable) are non-refundable.

Important: We do not offer refunds for delays caused by customs, natural events, or circumstances beyond our control.

⚙️ 4. Exchanges

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
We will offer an exchange or a full refund, depending on your preference and stock availability.
Include photos or videos that clearly show the issue with the item when you contact us.

🚫 5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded (unless defective or incorrect upon arrival):

  • Underwear or intimate apparel

  • Personal care products

  • Items marked as Final Sale or Clearance

🌍 6. International Returns

  • All international return requests must first be approved by our customer support team.

  • Return shipping costs, customs duties, and import taxes are the responsibility of the customer.

  • We recommend using a trackable shipping service to ensure your return is received safely.

📩 7. How to Request a Return or Refund

  1. Email contactnorezy@gmail.com with your order number and reason for return.

  2. Include photos or videos if the product is damaged or incorrect.

  3. Our team will respond within up to 3 business days with detailed instructions.

  4. Ship the item back to the return address provided by our team.

  5. Once received and inspected, we’ll process your refund or exchange accordingly.

✅ 8. Late or Missing Refunds

If you haven’t received your refund after the processing period:

  1. Check your bank or credit card account again.

  2. Contact your payment provider, as it may take time before the refund is officially posted.

  3. If you still have not received your refund, please contact us directly at contactnorezy@gmail.com.

💙 Our Commitment

At Norezy, we care about your satisfaction.
We work with trusted suppliers and logistics partners worldwide to ensure every product meets our quality standards. If something goes wrong, our team will do everything possible to resolve the issue quickly and fairly.

Official Contact:
📧 contactnorezy@gmail.com
🌐 Norezy – Global Trend Store